Privacy Policy

Effective Date: January 22, 2025

Horizon Forest Products (“we,” “our,” or “us”) operates the website HorizonLumber.com (“Website”). We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR), as well as other applicable privacy laws. This Privacy Policy outlines how we collect, use, and protect your personal data.

1. Data Controller Information

The data controller for the purposes of GDPR and other applicable privacy laws is:

Horizon Forest Products
4115 Commodity Pkwy
Raleigh, NC 27610
Email: Marketing@horizonforest.com

2. Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, and postal address.

  • Payment Information: Billing details and payment methods when you make purchases.

  • Account Information: Username, password, and other information you provide when creating an account.

2.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on the Website, and interaction with our content.

  • Cookies and Tracking Technologies: Data collected through cookies or similar technologies as detailed in our Cookie Policy.

2.3 Information from Third Parties

  • Publicly available data or information provided by social media platforms if you connect your accounts with our services.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide Services: Processing transactions, fulfilling orders, and managing your account.

  • Communication: Sending order updates, responding to inquiries, and providing support.

  • Marketing: Sending promotional materials, newsletters, or special offers (with your consent where required by law).

  • Website Optimization: Improving functionality, security, and user experience.

  • Legal Compliance: Ensuring compliance with applicable laws and regulations.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: Where you have explicitly consented (e.g., for marketing communications).

  • Contractual Necessity: To fulfill our obligations under a contract with you.

  • Legitimate Interests: For purposes such as improving our services, fraud prevention, and ensuring Website security.

  • Legal Obligation: To comply with applicable legal and regulatory requirements.

5. Sharing Your Data

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Third-party vendors that assist with payment processing, delivery, hosting, or analytics.

  • Legal Authorities: When required to comply with legal obligations or protect our legal rights.

  • Business Transfers: In the event of a merger, sale, or transfer of assets.

All third parties with whom we share your data are bound by confidentiality agreements and GDPR-compliant data processing terms.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

  • Order Information: Retained for seven (7) years for tax and legal compliance.

  • Marketing Data: Retained until you withdraw consent.

  • Account Information: Retained until you request deletion of your account.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of sensitive data during transmission.

  • Secure servers and restricted access to authorized personnel only.

  • Regular monitoring and updating of security protocols.

However, no data transmission or storage method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data (subject to legal obligations).

  • Right to Restriction: Restrict processing under certain circumstances.

  • Right to Data Portability: Receive your data in a structured, commonly used format.

  • Right to Object: Object to processing based on legitimate interests or direct marketing.

  • Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

  • Right to Lodge a Complaint: File a complaint with a data protection authority.

To exercise these rights, contact us at Marketing@horizonforest.com.

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission.

  • Binding corporate rules.

  • Explicit consent from you where necessary.

10. Children’s Privacy

Our Website is not directed at children under 16, and we do not knowingly collect personal data from them. If we discover that we have inadvertently collected data from a child, we will delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Significant changes will be communicated through the Website or directly to you where appropriate.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Horizon Forest Products
4115 Commodity Pkwy
Raleigh, NC 27610
Email: Marketing@horizonforest.com

By using our Website, you acknowledge that you have read and understood this Privacy Policy.